Background

Our client, a B2B contact center software company, wanted to break into conversations happening outside of traditional marketing channels. While LinkedIn ads and SEO campaigns were part of their mix, they were seeking a platform where decision-makers openly shared problems, compared tools, and discussed solutions in real-time.

Reddit became the natural choice. With its active professional communities, honest discussions, and strong presence in Google search results, Reddit offered the opportunity to connect with the right audience in a trusted environment.

Objective

The goals of the Reddit campaign were clear:

• Increase awareness of the client’s product in relevant professional communities.
• Engage authentically with potential buyers without coming across as sales-driven.
• Leverage SEO and LLM opportunities by participating in threads that rank on Google and may surface in AI-generated search results.
• Test Reddit’s potential as a cost-effective channel for brand visibility compared to traditional paid campaigns.

Our Approach

1. Account Warmup for Community Trust
Reddit communities are quick to identify self-promotion and often penalize it. To avoid this, we followed a 5:1 warmup strategy—for every promotional mention, we added five helpful, generic comments. This step built credibility, making our accounts look like genuine contributors rather than marketers.

2. Smart Thread Selection
We avoided random posting and instead focused on two types of threads:

• Latest, trending discussions in relevant subreddits (e.g., r/LawFirm, r/msp, r/ProductivityApps).
• High-ranking threads on Google and LLMs. By targeting discussions already indexed or surfaced by search engines, we ensured the client’s mentions would continue driving visibility long after the initial Reddit activity.

3. Natural Promotion
Mentions of the client’s product were never dropped abruptly. Instead, they were woven into conversations as genuine suggestions, often alongside other options. This balanced approach made the mentions appear trustworthy and prevented them from being flagged as spam.

Execution

• Targeted Subreddits:
  

  • r/LawFirm – engaging with legal professionals who often require robust call center solutions.
    
  • r/msp – tapping into managed service providers who influence technology adoption.
    
    
    
  • r/ProductivityApps – entering broader SaaS-related discussions where users actively compare tools.
    

• Performance Spotlight:
  

  • The Productivity Apps post became a key success story, generating:
    

    • 36,000+ organic views
    • 50+ community comments

  • This thread not only attracted attention but also sparked valuable conversations around productivity and SaaS tools, with our client’s mention blending seamlessly into the discussion.

Results

• Visibility: Over 36K views from a single post proved that Reddit can rival paid campaigns in terms of reach.
• Engagement: With 50+ comments, the client’s brand was part of a natural, ongoing conversation rather than a one-off promotion.
• Trust Building: By using the warmup strategy, none of the accounts were flagged or banned—a common risk on Reddit.
• SEO Impact: By contributing to threads ranking on Google, the client gained visibility beyond Reddit, creating evergreen brand mentions.
• LLM Potential: Since large language models (LLMs) often cite Reddit discussions in their outputs, our targeted threads increased the chance of the client being referenced in AI-driven answers.

Key Lessons Learned

1. Reddit is about timing and positioning.
   Catching trending threads early gives your comments higher visibility and more upvotes, compounding reach.
2. Community-first, product-second.
   Brands that focus only on pushing products get flagged. Balancing helpful contributions with subtle product mentions is the winning formula.
3. Think beyond Reddit.
   Threads that rank on Google and surface in AI-generated answers amplify visibility far beyond the platform.
4. Reddit > Paid Ads (in specific contexts).
   With zero ad spend, this campaign achieved reach and engagement numbers that would typically cost thousands on LinkedIn or Google Ads.

Takeaway for SaaS Companies

Reddit is not just another social media platform—it’s a discovery engine that influences both human buyers and AI-driven search tools. For SaaS companies, it offers a unique mix of authentic engagement, SEO potential, and long-term visibility when approached strategically.

This campaign for a contact center software brand proves that with the right balance of community trust, thread selection, and authentic participation, Reddit can become a high-ROI channel in the marketing mix.

At Growthner, we help SaaS companies tap into Reddit the right way—balancing community trust with measurable business outcomes.